Last Modified: June 5, 2026
Use of any product or service provided by Shopmonkey including the Services is subject to this acceptable use policy (the "Acceptable Use Policy").
Unless otherwise indicated, capitalized terms used herein but not defined herein have the meanings ascribed to them in the applicable agreements between Customer and Shopmonkey governing Customer's use of the Shopmonkey Services (the "Agreement"), or if not defined in the Agreement, in the applicable Shopmonkey Terms of Service (the "Website").
Customer may not:
A. Use the Shopmonkey Services in any way that violates or facilitates the violation of applicable law. This includes:
a. Engaging in illegal activity such as terrorism; cybersecurity crime; organized crime; or child sexual exploitation or the generation of Child Sexual Abuse Material (CSAM);
b. Violating copyright, trademark, or other intellectual property laws;
c. Violating any person's privacy rights, including by attempting to collect, infer, predict, store, process, or disclose protected or personally identifiable information, such as credentials, account information, credit card numbers, addresses, location, or other contact information without a lawful basis for doing so;
d. Engaging in the unauthorized practice of any regulated profession, including the financial, legal, or medical/health professions; or
e. Accessing or authorizing anyone to access the Shopmonkey Services from an embargoed country or location designated as supporting terrorist activities by the United States Government.
B. Use the Shopmonkey Services in any way that could harm them or impair another person's authorized use of the Shopmonkey Services. This includes:
a. Attempting to gain unauthorized access to the Shopmonkey Services (other than what is permitted by Shopmonkey's vulnerability disclosure program), acting to deny others' authorized access to the Shopmonkey Services, or authorizing any third party to inappropriately access or use the Shopmonkey Services on Customer's behalf (such as sharing account credentials with multiple individuals);
b. Using the Shopmonkey Services to try to gain unauthorized access to any other service, data, account, system, or network by any means;
c. Using content or technology that harms, interferes with, or limits Shopmonkey's or any other user's normal operation of Shopmonkey's products and services, including monitoring traffic or data; and
d. Circumventing, disabling, or interfering with any metering, usage tracking, rate-limiting, or billing mechanism of the Shopmonkey Services.
C. Use the Shopmonkey Services in any way that is intended to harm others (other than normal competition with third parties). This includes:
a. Using the Shopmonkey Services to store, generate, or transmit viruses, malware, malicious code, trojan horses, or anything designed to impair the proper operation of any website or computer system; and
b. Using the Shopmonkey Services to harm, threaten, stalk, defame, defraud, deceive, or harass anyone for any reason.
D. Use the Shopmonkey Services to violate Shopmonkey's intellectual property rights or otherwise compete with Shopmonkey. This includes:
a. Accessing or using any intellectual property in or related to the Shopmonkey Services, except as expressly permitted under the Agreement;
b. Copying the Shopmonkey Services, or any part, feature, function, or user interface thereof, except as expressly allowed for such Shopmonkey Services under the Agreement;
c. Using the Shopmonkey Services to assist in the creation of similar or competitive products or services to be used apart from the Services; and
d. Reselling, sublicensing, or commercially redistributing access to the Shopmonkey Services or any Output to third parties, except as expressly permitted under the Agreement.
E. Engage in cryptocurrency mining or similar activities.
F. Create or maintain any account that is not associated with at least one User, or access the Services exclusively through automated means without an User actively managing such access.
G. Use any automated tool, script, or third-party agent to scrape, extract, or systematically collect data from the Services or any content accessible through the Services, except where such automated access is authorized by an User and conducted through the Services’ APIs, Agent functionality, or Customer's authorized integrations.
If Customer elects to use Shopmonkey AI Services, as described in the Documentation, Customer's use is subject to the following:
a. Where Customer uses Shopmonkey AI Services as part of a process that results in decisions with legal or similarly significant effects on individuals, including decisions relating to finance, employment, healthcare, housing, or insurance, Customer must ensure that a qualified person reviews and takes responsibility for the final decision, that AI Services Outputs are not the sole basis for that decision, and that affected individuals are informed of the role of AI in the process to the extent required by applicable law.
b. Customer and its Users may not use Shopmonkey AI Services to generate individualized advice that in the ordinary course of business would be provided by a licensed professional, including financial, legal, or medical advice.
c. Customer and its Users may not use Shopmonkey AI Services to generate or provide individualized medical advice, treatment, or diagnosis to a consumer or end user.
d. For clarity, this section does not limit Customer from using Shopmonkey AI Services for other purposes, such as customer support in regulated industries, or to assist a licensed professional where Shopmonkey AI Services were not used to generate the individualized advice itself. When Shopmonkey AI Services are used to assist in preparing individualized advice (e.g., summarization or drafting), there must be a qualified person reviewing the Output before it is relied upon or delivered.
e. Customer and its Users may not use Shopmonkey AI Services to explicitly predict, or categorize individuals based on, a protected characteristic, including but not limited to racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, age, gender, sexual orientation, disability, health status, medical condition, financial status, or criminal history. This does not limit use cases designed specifically to identify fraud, security vulnerabilities, or unauthorized access, or to identify and reduce bias in AI systems.
f. Customer will not disable, evade, disrupt, or interfere with any content filters or safety systems that are part of Shopmonkey AI Services.
g. Customer may not misrepresent the origin of any Output by claiming or implying it was created by a human or represent an Output as an original work. Customer may not remove any markings automatically applied to an Output to indicate it was AI-generated. Customer will promptly stop using, displaying, or distributing any Output upon receiving notice of a claim that such Output violates a third party's intellectual property right. Customer will not use or communicate to third parties any Output in breach of applicable laws governing "deepfake" content. Capitalized terms "Input" and "Output" have the meanings given in the Agreement.
h. Customer will not use Shopmonkey AI Services for: (i) practices prohibited under applicable law; or (ii) any use that is unsafe or hazardous, including any use that could result in death, serious bodily injury, or disruption of critical infrastructure. Customer is responsible for ensuring its use of Shopmonkey AI Services complies with all applicable laws and regulations.
i. Where Customer deploys Shopmonkey AI Services in a product or service made available to end users, Customer must appropriately disclose to those end users the role of AI in generating Outputs they receive, to the extent required by applicable law.
j. Customer may not use Shopmonkey AI Services or any Output to develop, train, fine-tune, test, or improve any product or service that competes with the Shopmonkey Services, including other artificial intelligence models.
k. Customer is solely responsible for understanding and applying any laws, regulations, and industry standards applicable to Customer's data when using any Shopmonkey AI Services.
l. Shopmonkey may suspend, modify, or discontinue Shopmonkey AI Services without prior notice (a) if necessary to comply with applicable law or relevant intellectual property rights, or (b) in Shopmonkey's sole discretion, provided such suspension, modification, or discontinuance does not materially diminish the features and functionality purchased by Customer.
m. Where Customer authorizes AI agents, orchestration layers, or automated workflows to interact with the Services, Customer is the sole principal for all such interactions. Customer is responsible for setting permissions, monitoring agent behavior, and ensuring compliance with this Acceptable Use Policy regardless of the degree of human oversight involved. Customer assumes all risk associated with third-party agents, tools, or integrations (including Model Context Protocol servers or similar frameworks) authorized by Customer to access or act within the Services.
n. Customer may not use Shopmonkey AI Services to generate, distribute, or facilitate: (i) content that is harmful, illegal, deceptive, defamatory, or threatening; (ii) content designed to harass, bully, or intimidate any individual; (iii) non-consensual intimate imagery or deepfake content of real individuals; or (iv) content that exploits minors in any way.
o. Shopmonkey AI Services use technology provided by third-party AI subprocessors (the "AI Providers"), including but not limited to: OpenAI OpCo, LLC ("OpenAI"), Twilio Inc. (“Twilio”) and Google Vertex AI (“Google”). Customer may not use Shopmonkey AI Features in a manner that violates any applicable AI Provider policy, including but not limited to Open AI’s Usage Policies; Twilio Acceptable Use Policy, Twilio Third-Party Technology Provider Acceptable Use Terms, and the Google Cloud Acceptable Use Policy. Each of the foregoing policies may be updated from time to time and are expressly incorporated by reference into this Acceptable Use Policy.
Customer will report any violations of this Acceptable Use Policy, or any issues with any of the Shopmonkey Services, including the Services and the Shopmonkey AI Services, to Shopmonkey at legal@shopmonkey.io.
In the event of any conflict between the Agreement and this Acceptable Use Policy, the order of precedence set forth in the Agreement will govern. This Acceptable Use Policy may be updated by Shopmonkey from time to time upon reasonable notice (which may be provided through the Services or by posting an updated version of this Acceptable Use Policy on the Website). Any violation of this Acceptable Use Policy may result in the suspension or termination of Customer's access to and use of the Services or other Shopmonkey Services. Customer is responsible for its Users' compliance with this Acceptable Use Policy and that it will not encourage any third parties to perform activities prohibited herein. If any provision of this Acceptable Use Policy is held unenforceable, the remaining provisions remain in full effect.