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customer support AT SHOPMONKEY

Meet your shop’s dedicated pit crew.

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Welcome to support that is firing on all cylinders. Our in-house support team is ready to get you the help you need.

Contact Support

Victoria Vo

"Working with the Shopmonkey customer service team has been an absolute pleasure. They're incredibly responsive and always go above and beyond to resolve our issues quickly and effectively."

Victoria Vo

Shop Manager,

Trackspec Autosports

Feel free to get in touch.

We work the way you work — Phone, email, chat...pick your lane. Whether you’re under the hood or behind the desk, help is always close by.

Call us

Call us

US: (408) 351-9991

Canada: (888) 818-4789

Spanish: (866) 426-2499

Email us

Email us

Email us anytime at support@shopmonkey.io

Submit a request

Submit a request

Don’t have time to call? Submit a request and our support team will get back to you.

Meet the team that supports your success.

Artistic Interpretation (Avatar) of Mariah Espinosa

"The goal isn’t just to react to issues, but to anticipate needs, offer creative solutions, and always look for ways to add value."

Mariah Espinosa

Manager, Customer Support

Check out our new online Support Center.
Our online Support Center puts answers at your fingertips, with step-by-step product walkthroughs and guides designed to keep you running smooth.

Get your questions answered.

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Getting Started

Discover helpful tips for getting started

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Features

Learn more about the essential features in Shopmonkey

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Reporting & Company Settings

Understand shop reporting data and key company settings

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Integrations

Check out Shopmonkey’s available integrations

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Shopmonkey Payments

Set up Shopmonkey Payments, connect your reader, and more

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CRM Essentials

Upgrade your auto repair shop with modern marketing solutions

Additional Resources

Want to explore more? Here are a few common links.

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Frequently Asked Questions

Didn't find the information you're looking for? Here are some commonly asked questions about our team.

How long are typical wait times when reaching out to the Support Team?

Am I able to view tickets that I have previously sent to the Support team?

Is it possible to reach the Support team via text or SMS?

Where are your Support reps located? What languages are covered?

Do you have a Status page where I can subscribe for automated updates to be notified or any system wide issues?

View all Support FAQs.