Shopmonkey Resource Library

Looking for an explanation of truck types and their classifications? This guide explains the differences between truck classes and why it’s important to know.

Whether a shop specializes in servicing heavy duty vehicles, performing repair work, or repairing mechanical and electrical malfunctions, there are four different areas that affect overall shop performance. These include shop organization, shop efficiency, customer experience, and business insights.

Find out if your shop is built for the road ahead. Take this 8-minute quiz.

University Auto and Tire is a high-volume auto repair and tire shop in Fayetteville AR. Servicing 20-30 cars a day, owners Will and Bernadette Helton strive to optimize their operations and each team member for efficiency. When taking over the shop a year ago, their first initiative was to implement Shopmonkey to set their business up for success. Since then, they have tripled their shop’s revenue and raised their Google reviews from 4.0 to 4.8. A significant piece of achieving this is their focus on customer service. One key example is that they send each customer a digital vehicle inspection that includes photos and videos showing them what’s going on with their vehicle. Customers love this as they feel like they are part of the repairs on their car. Not only has customer trust skyrocketed, but the shop no longer uses the phone to sell. In fact, because of the digital vehicle inspections, they find they are selling higher-priced estimates .

Over the last year, auto shops have faced all kinds of challenges, from worker shortages to supply chain delays to increasing demand for services as more consumers repair their vehicles instead of replacing them. What are the defining auto industry trends of 2023 so far? From the ongoing auto technician shortage to a demand for electric vehicle service and maintenance skills to customer experience expectations — here’s what to be on the lookout for this year.

Motoro Cars is an auto repair workshop operating in the competitive Miami market, where image is everything and shops need to be more than just great partners to their customers. Needing to position themselves as a cutting edge business in order to meet their ambitious goals, Motoro chose Shopmonkey to bring a level of professionalism as the best in auto repair software, and a product that would align with the growing business's future needs.

Electrified Garage is a premier auto shop for electric vehicle (EVs) users across North America. They are set to appear on a new Discovery+ show about EVs featuring Robert Downey Jr. With a strong international reputation, clients from Mexico, to California, to Ohio travel long distances just to get their vehicles serviced at one of their shops. Put simply, by Chad Hrencecin, co-owner and service manager at Electrified Garage, “Whoever needs us, they find us.”

Being able to process credit card payments safely and knowing how to avoid common scams will protect your auto shop business and your customers in the long run.

Picture this: A customer brings their car to your shop for routine maintenance. Your technicians recommend a tire rotation, brake pad replacement, and new air filters.

Learn how to strategically drive customer and employee satisfaction that will result in growth for your business.

Customers today expect all of their interactions to be as efficient as ordering a pizza online — and the car repair process is no different. The rise of focused, consumer-centric platforms like Amazon has changed how people research their options, compare services, and ultimately make purchase decisions.

The auto repair industry has been hit by a perfect storm: Industry vets are retiring at a rapid pace, and shops have struggled to find and hire employees with the proper training to take their place.