Real shopmonkey clients. Real reviews.

Shopmonkey has been extremely beneficial to our shop as a whole and has allowed us to move completely over to digital workflows allowing us to be paperless for all of our work orders. It has allowed us to maintain a valid and efficient history of the work we are doing within our shop and has also allowed us to streamline communication between our management, technicians and administration. The time clock function has also allowed us to be more efficient in tracking times spent on jobs and assessing technician efficiency.

The migration over to 2.0 however has been beneficial and I overall find that it is much more user friendly then the original version and the updates they did make the useability of it much better.

I like the ease of use and navigation. All controls are intuitive and tactile. Canned services are really helpful for our shop.

Shopmonkey's ability to neatly organize our customers, fleets, vehicles and associate notes & photos from our technicians has allowed us to provide our customers with a full report of services performed. Whenever I have had an issue, it's been relatively easy to contact support and get a resolution or at least gather further information into the issue that I'm experiencing.

We’ve been using Shop Monkey 2.0 since October, and it’s already made managing our shop easier and more efficient. The streamlined interface, fast performance, and improved scheduling tools have transformed how we work. Communication with customers is seamless, and the reporting features provide valuable insights. While the learning curve was a bit steep at first, it’s been well worth the upgrade. Highly recommend!

My family has been in business for over 40 years and were still doing their invoices and bookwork by hand, mostly because the cost of software was too much to justify the spend. After looking at several options over many years, I came across Shopmonkey. The amount of support and information we received before signing up was amazing. After signing up and through set-up customer service was quick to repond and always had an answer right away. The integration of a 'computer' to our 'gear heads' was something no one was excited about. However, it was easy for them to learn and a month or so into using the platform everyday our guys raved on the difference it made in their day to day work. We don't use many of the features because we're just a small oil change only shop, but those that we do fit our needs perfectly. We have also been able to utilize some of the features not in the exact way they are designed for other shops, but are able to make them fit our format.

The ease of use and simplicity of the app are two of the reasons why I LOVE Shopmonkey! It is so easy to communicate with our customers, and they love being able to text us when they need to schedule an appointment or have any questions about their repair/estimate. There are so many aspects of the business that Shopmonkey covers - from inventory (where you can reorder at the click of a button), to shop/tech/service performance & efficiency, to time log tracking, and so many more.

I've used 3 other shop softwares in my time working at various shops and Shopmonkey is hands down the smoothest of them all, it also looks the best visually. Estimates are neat, easy to follow/read by the customers, and the system lays everything out for the technicians/service writers which has upped our efficiency ten-fold. Simply put, it's the best software out there.

Shopmonkey has one of the easiest UIs I've used in any automotive repair related software.

They are very helpful when you need help and the product is very efficent. They intergrate directly with Quickbooks with no need for an outside app and the learning curve is low.

It's a great platform, very user frienfdly, and the support is above and beyond others. The intergration and implementation was simple, easy, and quick.

I like being able to stay in touch with customers inside the program. Shopmonkey helps create and organize workflows for our shop.