Frequently Asked Questions
How Can We Help?
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Pricing
How much does Shopmonkey cost?
Do I have to sign a contract?
Are there setup fees to get started?
How many users can our shop have on Shopmonkey?
How many devices can I use with my subscription?
Can I pick and choose à la carte style editions/functionality?
Is Shopmonkey available all over the world?
I'm a new business, can you help me out?
Features
Does Shopmonkey have a mobile app?
Can I send texts with pictures and videos to my customers through Shopmonkey? Can they send them to me?
Can I do digital inspections with Shopmonkey?
Can my customers schedule their own appointments?
Can Shopmonkey do batch invoicing?
Integrations
Do you help with data migration if I switch to Shopmonkey?
Does Shopmonkey Integrate with QuickBooks and CARFAX?
Where do you get your lookups and labor guides from?
Does Shopmonkey provide lookups for Medium or Heavy-duty vehicles?
Can I procure parts with Shopmonkey?
Shopmonkey Capital
How do you determine who qualifies for an offer?
Do I have to pay interest?
Will applying for an offer affect my credit rating?
Can I request a different offer amount?
When do I need to pay the flat fee?
How does repayment work?
What is a minimum payment?
How do I make my minimum payment?
Can I repay my loan early?
Will repaying early qualify me for a new offer?
After I accept an offer, how quickly will I get my funds?
What happens when my offer expires?
How should I report these funds on my taxes?
Who can I contact to learn more about the Shopmonkey Capital program?
You’ve got quesions, we’ve got answers
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Our friendly support team is available to answer any questions you have, or check out our Help Center for training resources.
Live Support
Our Customer Support team is available 8am-8pm EST Monday – Friday for chat and phone support.
Help Center
Find answers to our users’ most common question.
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