Frequently Asked Questions
How Can We Help?
View All
Pricing
How much does Shopmonkey cost?
Do I have to sign a contract?
Are there setup fees to get started?
How many users can our shop have on Shopmonkey?
How many devices can I use with my subscription?
Can I pick and choose à la carte style editions/functionality?
Is Shopmonkey available all over the world?
I'm a new business, can you help me out?
Features
Does Shopmonkey have a mobile app?
Can I send texts with pictures and videos to my customers through Shopmonkey? Can they send them to me?
Can I do digital inspections with Shopmonkey?
Can my customers schedule their own appointments?
Can Shopmonkey do batch invoicing?
Integrations
Do you help with data migration if I switch to Shopmonkey?
Does Shopmonkey Integrate with QuickBooks and CARFAX?
Where do you get your lookups and labor guides from?
Does Shopmonkey provide lookups for Medium or Heavy-duty vehicles?
Can I procure parts with Shopmonkey?
Shopmonkey Capital
How do you determine who qualifies for an offer?
Do I have to pay interest?
Will applying for an offer affect my credit rating?
Can I request a different offer amount?
When do I need to pay the flat fee?
How does repayment work?
What is a minimum payment?
How do I make my minimum payment?
Can I repay my loan early?
Will repaying early qualify me for a new offer?
After I accept an offer, how quickly will I get my funds?
What happens when my offer expires?
How should I report these funds on my taxes?
Who can I contact to learn more about the Shopmonkey Capital program?
You’ve got quesions, we’ve got answers
Not finding what you’re looking for?
Our friendly support team is available to answer any questions you have, or check out our Help Center for training resources.
Live Support
Our Customer Support team is available 8 am–8 pm EST Monday–Friday for live support.
Help Center
Find answers to our users’ most common question.
![[FAQ] Switchback Featured Illusration](https://www.datocms-assets.com/38431/1658513892-shopmonkey-support-section-illustration.png?auto=compress&fit=clip&fm=webp&max-w=1080&w=1710)
