Frequently Asked Questions

Digital Vehicle Inspection is a key feature of the Shopmonkey Clever, Genius, Heavy Duty, and Enterprise tiers. You can add photos and videos directly from any device onto the digital inspections and send them via text/email straight to your customer. For more information about inspections, please check out this Help Center video.

Shopmonkey can do batch invoicing for fleet customers. For more information about batch invoicing, please see our fleet article in the Help Center.

You can easily send and receive messages, photos, and videos with your customers via texts and/or email right from Shopmonkey. All communications will be documented on the work order and the customer profile. Check out our Shopmonkey Messages article at our Help Center.

Shopmonkey has an iOS app for technicians. You can download Shopmonkey for Techs in the Apple app store by searching for Shopmonkey.

Shopmonkey partners with Partstech, Nexpart, Worldpac, and Epicor for easy parts procurement without ever leaving Shopmonkey. For further information, please check out this article in the Help Center.

Shopmonkey integrates with Fleetcross by Motor for both medium and heavy-duty vehicles. Check out our HD article in our Help Center.

Shopmonkey sources labor guides, parts, fluids, and maintenance lookup information from Motor, which supports light, medium, and heavy-duty automotive data from OE and aftermarket part manufacturers. Check out how to look up parts, labor, diagrams, and procedures on Motor in our Help Center.

Yes, with both! Shopmonkey has a wide set of integrations, including QuickBooks Online, QuickBooks Desktop, and CarFax. Check out our Help Center for more information on our QuickBooks and CarFax integrations.

Shopmonkey has a team of data migration specialists eager to help migrate your data. We have a large list of softwares we routinely migrate from, and are always willing to dive into any new data.

We do not offer à la carte pricing. Features and functionality are bundled within set pricing tiers on the Pricing Page. For questions about the tiers, please reach out to our Sales team.

You can have as many users as you need! With each tier, you’re given a certain number of included users. For additional users, the cost is $20 per user/month for a single location. For multi-location accounts, user pricing is subject to agreement. For further information on tiers and pricing, check out our Pricing Page.

Shopmonkey is a no-commitment, month-to-month service. You can also choose to sign up annually. For pricing on each tier, please see our Pricing Guide.