Frequently Asked Questions

All
Features
Integrations
Pricing/Subscription
Trial

Features

Can I do digital inspections with Shopmonkey?Plus Icon

Digital Vehicle Inspection is a key feature of the Shopmonkey Clever, Genius, Heavy Duty, and Enterprise tiers. You can add photos and videos directly from any device onto the digital inspections and send them via text/email straight to your customer. For more information about inspections, please check out this Help Center video.

Can Shopmonkey do batch invoicing?Plus Icon

Shopmonkey can do batch invoicing for fleet customers. For more information about batch invoicing, please see our fleet article in the Help Center.

Can I send texts with pictures and videos to my customers through Shopmonkey? Can they send them to me?Plus Icon

You can easily send and receive messages, photos, and videos with your customers via texts and/or email right from Shopmonkey. All communications will be documented on the work order and the customer profile. Check out our Shopmonkey Messages article at our Help Center.

Does Shopmonkey have an app?Plus Icon

Shopmonkey has an iOS app for technicians. You can download Shopmonkey for Techs in the Apple app store by searching for Shopmonkey.

Can my customers schedule their own appointments?Plus Icon
At this time, customers can request a work order from your website that will show up on your Shopmonkey Workflow page, but they can’t schedule directly. Just click on the estimate from the work order to quickly create an appointment.

Integrations

Can I procure parts with Shopmonkey?Plus Icon

Shopmonkey partners with Partstech, Nexpart, Worldpac, and Epicor for easy parts procurement without ever leaving Shopmonkey. For further information, please check out this article in the Help Center.

Does Shopmonkey provide lookups for Medium or Heavy-duty vehicles?Plus Icon

Shopmonkey integrates with Fleetcross by Motor for both medium and heavy-duty vehicles. Check out our HD article in our Help Center.

Where do you get your lookups and labor guides from? Plus Icon

Shopmonkey sources labor guides, parts, fluids, and maintenance lookup information from Motor, which supports light, medium, and heavy-duty automotive data from OE and aftermarket part manufacturers. Check out how to look up parts, labor, diagrams, and procedures on Motor in our Help Center.

Does Shopmonkey Integrate with QuickBooks and CARFAX?Plus Icon

Yes, with both! Shopmonkey has a wide set of integrations, including QuickBooks Online, QuickBooks Desktop, and CarFax. Check out our Help Center for more information on our QuickBooks and CarFax integrations.

Do you help with data migration if I switch to Shopmonkey?Plus Icon

Shopmonkey has a team of data migration specialists eager to help migrate your data. We have a large list of softwares we routinely migrate from, and are always willing to dive into any new data.

Pricing/Subscription

Can I pick and choose à la carte style editions/functionality?Plus Icon

We do not offer à la carte pricing. Features and functionality are bundled within set pricing tiers on the Pricing Page. For questions about the tiers, please reach out to our Sales team.

How many users can our shop have on Shopmonkey?Plus Icon

You can have as many users as you need! With each tier, you’re given a certain number of included users. For additional users, the cost is $20 per user/month for a single location. For multi-location accounts, user pricing is subject to agreement. For further information on tiers and pricing, check out our Pricing Page.

How much does Shopmonkey cost?Plus Icon

Shopmonkey is a no-commitment, month-to-month service. You can also choose to sign up annually. For pricing on each tier, please see our Pricing Guide.

I'm a new business, can you help me out?Plus Icon
Absolutely! We love working with new businesses! We will help you identify the right solution for your unique shop.
Is Shopmonkey available all over the world?Plus Icon
At this time, Shopmonkey is available in the U.S. and Canada. For any further questions regarding global availability, please reach out to our Sales team.
How many devices can I use with my subscription?Plus Icon
As many as you want! Since we're a cloud-based solution, you can use Shopmonkey on your phone, tablet, or computer.
Are there setup fees to get started?Plus Icon
Shopmonkey does not have any additional fees to set up or to get started.
Do I have to sign a contract?Plus Icon
No, you don’t. We want Shopmonkey to be such a great solution for your business that you never want to quit using it, but you are free to cancel your subscription at any time.

Trial

How long can I trial Shopmonkey?Plus Icon
The Shopmonkey trial period is two weeks.
Do I have to provide my credit card info for a free trial? Plus Icon
Nope. We offer a free trial period without collecting any credit card information, so you can make sure we're a good fit for your business.
START FOR FREE

Shopmonkey is everything you need, no plugins or integrations required.

Close Button
We use cookies to secure, improve, and analyze your site experience. When you ‘Accept all cookies’ you consent to Shopmonkey using cookies to personalize your experience and ads and direct us to share information with our cookie providers. Privacy Policy.