Frequently Asked Questions
Shopmonkey FAQ
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Pricing
How much does Shopmonkey cost?
Are there setup fees to get started?
How many users can our shop have on Shopmonkey?
How many devices can I use with my subscription?
Can I pick and choose à la carte style editions/functionality?
Is Shopmonkey available all over the world?
I'm a new business, can you help me out?
Features
Does Shopmonkey have a mobile app?
Can I send texts with pictures and videos to my customers through Shopmonkey? Can they send them to me?
Can I do digital inspections with Shopmonkey?
Can my customers schedule their own appointments?
Can Shopmonkey do batch invoicing?
Integrations
Do you help with data migration if I switch to Shopmonkey?
Does Shopmonkey Integrate with QuickBooks and CARFAX?
Where do you get your lookups and labor guides from?
Does Shopmonkey provide lookups for Medium or Heavy-duty vehicles?
Can I procure parts with Shopmonkey?
Payments
What is Shopmonkey Payments?
How do I accept payments in Shopmonkey?
What types of payments can I accept?
How fast will I get paid?
Does Shopmonkey support surcharging?
Can I use Shopmonkey Payments if I’m in Canada?
Does Shopmonkey Payments include fraud protection?
Do I need special hardware to accept payments in person?
Can I still use my old payment processor?
Where can I see my payment history and reports?
Are there financing options available through Shopmonkey Payments?
You’ve got quesions, we’ve got answers
Not finding what you’re looking for?
Our friendly support team is available to answer any questions you have, or check out our Help Center for training resources.
Live Support
Our Customer Support team is available 8 am–8 pm EST Monday–Friday for live support.
Help Center
Find answers to our users’ most common questions.
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