"I love hearing the positive feedback from our customers...from the appointment reminders to the email with final receipts...and I have been able to close my waiting room during this COVID -19 pandemic and do all customer contact over the web."
“We’ve received very positive feedback from all our franchises about Shopmonkey. Our teams have ramped up on the software much more quickly than we otherwise would have anticipated.”
“Top [features] that have changed our shop the most would be the two-way texting and emailing with customers, ability to place various tags on each work order, online payments, and integration with QuickBooks Online. And they provide us with the best customer service!”
“Upselling before was usually via a phone call...and customers couldn’t answer. With texts sent through Shopmonkey, they can pop a glance and reply fast. I’d say easily 60-70% of the people we message...with a picture of their car say yes to an upgrade.”
“The heavy duty diagrams and specs, along with the parts cross reference, are great! Pair those things with everything else in Shopmonkey, and it’s a one-stop-shop for everything I need. It has saved me a ton of time and money!”