Auto Shop No Longer Uses the Phone to Sell

University Auto and Tire is a high-volume auto repair and tire shop in Fayetteville AR. Servicing 20-30 cars a day, owners Will and Bernadette Helton strive to optimize their operations and each team member for efficiency. When taking over the shop a year ago, their first initiative was to implement Shopmonkey to set their business up for success. Since then, they have tripled their shop’s revenue and raised their Google reviews from 4.0 to 4.8. A significant piece of achieving this is their focus on customer service. One key example is that they send each customer a digital vehicle inspection that includes photos and videos showing them what’s going on with their vehicle. Customers love this as they feel like they are part of the repairs on their car. Not only has customer trust skyrocketed, but the shop no longer uses the phone to sell. In fact, because of the digital vehicle inspections, they find they are selling higher-priced estimates.