Shopmonkey vs. Identifix

Your shop, all in one place.

Request a live demo

Shopmonkey runs your shop on one connected platform: estimates, invoicing, CRM, inventory, scheduling, and two-way texting included. No separate subscriptions. No stitched-together tools.

Based on 600+ reviews on

See how Shopmonkey compares.

Shopmonkey gives shops the core features they rely on every day — without the extra subscriptions.

		Identifix
Digital Vehicle Inspections (DVIs)	Integrated in workflow	Via 3rd party integration
Labor Guides
Advanced Reporting	Real-time shop reporting and performance dashboards available for $179/month.	Advanced reporting is gated behind higher-tier Shop Manager plans (Thrive/Dominate tiers)
Two-Way Texting	Built-in — Unlimited	Separate subscription
Customer Relationship Management (CRM)
BNPL (Buy Now Pay Later)	Sunbit and Affirm built in
Work Request Form
Language Support	English, French, and Spanish	English
Modern Interface & Usability	Cloud-native UI, rated highly for ease of use
Online Appointment Booking
Google Reviews Management	Available in Genius plan	Requires a separate subscription

Trusted & Top-Rated

Backed by real shop owners.

Shopmonkey continues to lead the industry with top rankings on G2. Our badges reflect consistent customer satisfaction, powerful features, and measurable results.

All-in-one vs. a la carte

Shopmonkey is built so you don't have to piece together fragmented software. Rather than juggling separate subscriptions for Identifix Shop Manager, Direct-Hit Pro, and external CRMs, Shopmonkey brings the tools that grow your revenue into one unified, easy-to-use workflow.

Streamline Website Leads into Repair Orders - automatically

Automate Google Reviews management

Everything you need, nothing you don’t

Natively built-in CRM

A solution built from the ground up for every role across your shop

Help Customers Say Yes to Repairs and increase ARO all at once

We speak your (and your customers’) language

Customers can automatically Book Their Own Appointments Online

Why shops choose Shopmonkey.

Shopmonkey's shop management solution has helped thousands of businesses just like yours.

Been using the software for almost 3 years. Definitely a game changer! Being able to send Mobile payments and digital inspections all from one application is amazing!

Daniel Paniccia

Owner

I use Shopmonkey for everything to do with my shop, from taking appointments to collecting reviews... I no longer need to call multiple vendors, and I love the clear layout of my schedule.

Jamal Haniff

Owner

My favourite feature is probably the ability to text customers and how easy it is to send and explain invoices/quotes to customers.

Gurjap Sekhon

Owner and Lead Technician

Our customers feel really connected to the repairs that are going on with their car. For the customer, that’s such a big win.

Bernadette Helton

Service Advisor

REQUEST A DEMO

See why 8,000+ shops choose Shopmonkey.