New! Shopmonkey for Tech’s iOS App. Read the Blog Post
Frequently Asked Questions
Not seeing what you are looking for? Go to our help center.
How much does Shopmonkey cost?
Shopmonkey is a no-commitment, month-to-month service. You can also choose to sign up annually. For pricing on each tier, please see our Pricing Guide.
Do I have to sign a contract?
No, you don’t. We want Shopmonkey to be such a great solution for your business that you never want to quit using it, but you are free to cancel your subscription at any time.
Are there setup fees to get started?
Shopmonkey does not have any additional fees to set up or to get started.
How many users can our shop have on Shopmonkey?
You can have as many users as you need! With each tier, you’re given a certain number of included users. For additional users, the cost is $20 per user/month for a single location. For multi-location accounts, user pricing is subject to agreement. For further information on tiers and pricing, check out our Pricing Page.
How many devices can I use with my subscription?
As many as you want! Since we're a cloud-based solution, you can use Shopmonkey on your phone, tablet, or computer.
Can I pick and choose à la carte style editions/functionality?
We do not offer à la carte pricing. Features and functionality are bundled within set pricing tiers on the Pricing Page. For questions about the tiers, please reach out to our Sales team.
Is Shopmonkey available all over the world?
At this time, Shopmonkey is available in the U.S. and Canada. For any further questions regarding global availability, please reach out to our Sales team.
I'm a new business, can you help me out?
Absolutely! We love working with new businesses! We will help you identify the right solution for your unique shop.
Do you help with data migration if I switch to Shopmonkey?
Shopmonkey has a team of data migration specialists eager to help migrate your data. We have a large list of softwares we routinely migrate from, and are always willing to dive into any new data.
Does Shopmonkey Integrate with QuickBooks and CARFAX?
Yes, with both! Shopmonkey has a wide set of integrations, including QuickBooks Online, QuickBooks Desktop, and CarFax. Check out our Help Center for more information on our QuickBooks and CarFax integrations.
Where do you get your lookups and labor guides from?
Shopmonkey sources labor guides, parts, fluids, and maintenance lookup information from Motor, which supports light, medium, and heavy-duty automotive data from OE and aftermarket part manufacturers. Check out how to look up parts, labor, diagrams, and procedures on Motor in our Help Center.
Does Shopmonkey provide lookups for Medium or Heavy-duty vehicles?
Shopmonkey integrates with Fleetcross by Motor for both medium and heavy-duty vehicles. Check out our HD article in our Help Center.
Can I procure parts with Shopmonkey?
Shopmonkey partners with Partstech, Nexpart, Worldpac, and Epicor for easy parts procurement without ever leaving Shopmonkey. For further information, please check out this article in the Help Center.
Does Shopmonkey have a mobile app?
Shopmonkey has an iOS app for technicians. You can download Shopmonkey for Techs in the Apple app store by searching for Shopmonkey.
Can I send texts with pictures and videos to my customers through Shopmonkey? Can they send them to me?
You can easily send and receive messages, photos, and videos with your customers via texts and/or email right from Shopmonkey. All communications will be documented on the work order and the customer profile. Check out our Shopmonkey Messages article at our Help Center.
Can I do digital inspections with Shopmonkey?
Digital Vehicle Inspection is a key feature of the Shopmonkey Clever, Genius, Heavy Duty, and Enterprise tiers. You can add photos and videos directly from any device onto the digital inspections and send them via text/email straight to your customer. For more information about inspections, please check out this Help Center video.
Can my customers schedule their own appointments?
At this time, customers can request a work order from your website that will show up on your Shopmonkey Workflow page, but they can’t schedule directly. Just click on the estimate from the work order to quickly create an appointment.
Can Shopmonkey do batch invoicing?
Shopmonkey can do batch invoicing for fleet customers. For more information about batch invoicing, please see our fleet article in the Help Center.
We use cookies to secure, improve, and analyze your site experience. When you ‘Accept all cookies’ you consent to Shopmonkey using cookies to personalize your experience and ads and direct us to share information with our cookie providers. Privacy Policy.