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Customer Communications
Communicate With Your Customers
Blow customers away with your shop's level of communication that keeps them informed.
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Modernize your customer communications.
Two-Way Text & Email
Quickly connect with customers right within Shopmonkey for seamless, contactless communication.
Quick Digital Estimate Approvals
Spend less time on the phone and start work faster with e-signatures for estimate approvals, letting customers agree to services from anywhere.
Easy online payments
Take digital payments and streamline pickups by encouraging customers to pay online.
“Our customers actually give us the best feedback about Shopmonkey...They love the text messaging with photos and digital inspections, and being able to pay on the app.”
Michael Cruz, Owner and Operator, Got Mechanic, LLC
Reduce no-shows and boost profitability.
Automated appointment reminders
Save time and reduce phone calls by automatically sending reminders via text or email.
Instant confirm & cancel notifications
Get notified right away when customers confirm or cancel appointments, so you can quickly schedule other vehicles and keep your bays full.
"We use the automated appointment reminders, and our no-shows have decreased by about 90%."
Wills Amstutz, Co-Owner, Windows and Wheels
Impress your customers.
Photos, videos, & notes
Build trust with customers by attaching notes, photos and videos to estimates, easily backing up and explaining recommended services.
Message templates
Create templates to quickly send commonly used updates and responses to customers to save your team time and always sound professional.
Message notifications
Get notified when a customer sends a message for a super-fast response rate that’s sure to please.
Want to explore more?
Shopmonkey helps auto shops to work smarter, faster and grow their business with an all-in-one platform.
