Turbo Tint accelerates online sales & customer connections for a five-star finish

Overview

For more than 40 years, Turbo Tint has been a trusted name in window tinting across Oklahoma City. Led by Greg Goodman and his son Chandler, the two-location operation is built on efficiency, transparency, and a genuine appreciation for customers. That mindset shows up in the results: more than 3,000 Google reviews with a 4.9-star average at the South shop, and over 600 five-star reviews at the North location.

Turbo Tint is known for setting the bar in the industry, from its one-hour installation guarantee to its prepaid, online-first model. But as the business grew, the systems powering online sales and scheduling started to slow things down. That’s when Turbo Tint turned to Shopmonkey.

Business Challenges

E-Commerce & Booking Disconnect | Multi-Service Scheduling Issues | Documentation Gaps

In 2020, Turbo Tint became the first automotive tint shop in the country to offer online sales and scheduling. While innovative, the setup created friction for both customers and staff.

Payments and scheduling lived on separate platforms, forcing customers to check out before seeing real appointment availability. Many paid upfront only to discover their appointment was weeks out, leading to reschedules, refunds, and frustrated calls. During peak season, as much as 20% of incoming calls were tied to booking issues.

Scheduling was also complicated by multi-service jobs. Customers often booked multiple services as separate appointments, overlapping time slots or spreading work across different days. Managers spent hours fixing schedules manually, increasing the risk of rushed or inconsistent service.

Behind the scenes, documentation was another pain point. Notes, tint selections, and vehicle details varied by employee or customer, creating confusion and slowing installs.

“It was the easiest onboarding I’ve ever had. We flipped the switch and were live within days.”

Shopmonkey Solution

Synchronized Buying & Scheduling | Intuitive Multi-Service Booking | Standardized Note-Taking & Vehicle Entries

In January 2025, Turbo Tint became the first franchise location to roll out Shopmonkey. With support from Moran Family of Brands, the transition was fast and seamless. “It was the easiest onboarding I’ve ever had,” Chandler says. “We flipped the switch and were live within days.”

Shopmonkey unified payments and scheduling by integrating directly with Shopify. Customers could now purchase services and book available appointment times in one step, without leaving Turbo Tint’s website. The result was fewer blind purchases, fewer cancellations, and a smoother experience overall.

As soon as we moved to where customers didn’t have to schedule each service individually, my average order value went up $40 to $50 at the North location. That’s unheard of in this business.” 

Multi-service scheduling became simple, too. Shopmonkey automatically calculated the total time needed and reserved the correct block on the calendar. Average order value increased 23%, from $303.55 to $373.46, with the North location seeing $40–$50 more per ticket. Online conversion rates climbed from around 2% to as high as 3.5%.

Standardized dropdowns for tint shades and prepopulated vehicle data eliminated guesswork and errors, helping installers move faster and more confidently.

“I’ve used four shop management systems, and this is the best one by far,” Chandler says. Greg agrees: “It gives us peace of mind. We know that as we grow, our systems are ready to grow with us.”

“I’ve used four different shop management systems in my career, and this is the best one by far. To our customers, to our managers, to our installers. It’s been flying colors throughout.”