Case Study

How LTEK diagnostics drove 20% higher productivity

This family-run diesel repair shop scaled its business and exceeded expectations without compromising quality by leveraging Shopmonkey’s cloud-based digital solutions.

Business Challenges

Unknown job status driving slow downs

Inaccurate labor cost calculations

Stuck in the back office, losing visibility of work

Shopmonkey Solution

End-to-end digital workflow

Clear, transparent time tracking

Full remote access anytime

Business Challenges	Shopmonkey Solution
Unknown job status driving slow downs	End-to-end digital workflow
Inaccurate labor cost calculations	Clear, transparent time tracking
Stuck in the back office, losing visibility of work	Full remote access anytime

Key Results

20% boost in productivity companywide
40% increase in monthly workload capacity
90% approval rate on repair recommendations

LTEK Diagnostics was struggling to keep up with its rapid growth due to clunky, outdated shop management software. Technicians manually recorded repair notes, leading to severe bottlenecks and delaying invoicing and approvals. The single-user system wasn't truly cloud-based, restricting mobility and access to key data for off-site owners. Finally, unreliable time-tracking made it impossible for management to identify and fix workflow inefficiencies.

"With Shopmonkey, our workflow is smoother, operations are more productive, and we don’t let any trucks slip through the cracks. It truly hits the nail right on the head with every single aspect of a heavy-duty repair shop."

Sebastian Selgado
Owner, LTEK Diagnostics

Switching to Shopmonkey provided LTEK Diagnostics with a smarter, cloud-based solution that matched their growing pace. The all-in-one digital platform introduced an end-to-end digital workflow, allowing technicians to enter repair notes and track jobs directly in the app. Furthermore, clear and transparent live time tracking gave management better visibility into operations, and the full remote access capability eliminated logjams and restricted mobility, setting the stage for significant efficiency gains.

“For heavy duty shops, Shopmonkey streamlines operations and eliminates manual errors.”
Sebastian Selgado
Owner, LTEK Diagnostics

Read Full Story

Driven by Results

Streamlined workflow with digitized notes and automated invoicing
Shopmonkey’s all-in-one platform let the service advisor and technicians log information directly in the app and track jobs in real time, cutting approval times in half
Increased visibility through live time tracking
Enhanced transparency gave management better oversight and boosted accountability across the workforce, helping lift productivity by 20%.
Provided unrestricted remote access for authorized users
A fully cloud-based system with simultaneous logins eliminated bottlenecks, allowing the team to manage operations more efficiently and handle a 40% higher workload.

About LTEK Diagnostics

LTEK Diagnostics was founded in 2018 by Louie Salgado, a 30-year veteran of the diesel service and repair industry, and is now co-owned with his son Sebastian. The 10-person shop specializes in heavy duty semi-trucks, including Freightliner, Peterbilt, Kenworth, and Volvo. LTEK offers a full range of services, from advanced diagnostics and engine repairs to fleet maintenance. The shop also provides mobile mechanic services throughout San Diego County.

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