Foreign Motors Ohio, a specialist in European vehicles in the Cleveland suburbs, was struggling to get approval for essential but high-cost repairs, such as rack and pinion replacements. Before implementing flexible financing, Tom, the Operations Manager and co-owner, frequently faced customer hesitation, delays, or outright denials, sometimes leading him to structure payment plans of his own. These issues restricted the shop's revenue and created bottlenecks in the workflow.
The introduction of Shopmonkey Payments, offering an integrated Buy Now Pay Later (BNPL) solution with Affirm, transformed how Foreign Motors Ohio presents payment options to customers. At checkout, customers are now shown flexible, transparent ways to pay over time, with clear terms and no surprises. For eligible customers, the option to make interest-free payments every 2 weeks or longer monthly installments provides greater choice and clarity, offering a responsible way to manage the cost of higher-cost repairs.
“When a repair comes with a higher price tag, I make sure customers know they have the option to responsibly pay over time, so they can decide what works best for their budget.”
Switching to Shopmonkey Payments, that includes Affirm, delivered immediate, measurable benefits for the business.The shop saw an 80% reduction in denials, as more customers chose to move forward with needed repairs using clear, responsible payment options. Furthermore, with Affirm handling all credit and payment risk, Tom receives capital immediately, eliminating the need to "dish out of my own pocket to get those parts and hold up my own capital." Together, these improvements – along with higher average repair orders (Affirm tickets average nearly $3,000) and time saved for staff – have made the system a “necessity” in how the shop supports its customers and manages day-to-day operations.
“We saw declined services drop by about 80%, and that meant we could help more customers take care of needed repairs in a responsible way.”
Affirm is subject to eligibility. See lending terms at affirm.com/disclosures
