More auto shops are considering—if not taking the plunge and actually providing—mobile mechanic services. This transformative model of interacting with customers on their home turf is well on its way to becoming the wave of the future for automotive repairs and certain maintenance needs.
Onsite auto services require strong client relationships to work well, more so than does having customers come into shops for service. With the former, customers have to trust shops to not only work on their vehicles, but to do so remotely while still upholding the same standards of quality service shops are known for. Mobile technicians have to continually impress customers with their promptness, consistent prices and processes, and knack for doing the job right the first time.
What are Mobile Mechanic Services?
Mobile mechanic services or on-the-go auto repairs is the practice of shops sending mechanics to customers to work on their vehicles, instead of customers going to shops. There’s a growing array of jobs mobile mechanics provide, from issues with batteries and cars starting to radiator and transmission work, oil changes, brake jobs, and more. This service model creates several opportunities. Shops can cover a wider geographic area, spend less on overhead, and hire fewer employees, which helps beat problems caused by the mechanic shortage.
There are also inherent challenges like working outside (even in inclement weather), having less space to store parts and equipment, and lack of access to specialized or heavy duty machinery. Oftentimes, a shop’s whole reputation rests in customers trusting one onsite technician, which Shopmonkey’s mechanic software can help considerably.
Mobile Mechanic Software
There are several ways Shopmonkey’s mechanic software can reinforce customer trust in shops doing onsite repairs and maintenance. It’s essential to administrative concerns like scheduling appointments and dispatching mechanics to fulfill them. It also provides a centralized place that mechanics and shop owners can go to to see which jobs are coming up, who’s available for them, and where the work is geographically located, what parts are available, and everything else.
This 360 view of the shop helps owners intelligently dispatch mechanics, track repairs, and manage them efficiently so they know what’s going on at all times. This visibility enables shops to streamline their workflows, estimates, purchase orders, and repair jobs, which decreases the time to repair customers’ vehicles.
Transparent Communication
Shopmonkey’s auto mechanic software delivers timely and clear communication between shops and their clients so customers don’t have to wonder about what’s happening with their cars. It sends automatic appointment reminders and confirmations, plus provides real-time updates to customers about the maintenance or repairs in progress. Shopmonkey’s mechanic shop software has integrated messaging capabilities for customers to ask questions, shops to answer them, and employees to send necessary information like estimates or invoices.
Since half the reason customers want onsite service is the convenience of having the work done at their shop or home, these remote communication channels (via text, email, and phone calls) increase customer trust in shops. Those same channels are useful for sending videos and pictures of work that needs to be done, is in progress, or has been completed. The transparency of this evidence is crucial for cultivating customer trust in shops. This particular Shopmonkey’s software for mechanic shop feature, and others like digital invoicing and support for remote payments, ensures shops are professional, reliable, and prompt for delivering remote mechanic services.
Customer Trust
The success of mobile mechanic practices depends on developing good relationships with customers. Shopmonkey’s software for mechanic shops makes even remote shop services dependable, reliable, and trustworthy. It provides a centralized place for scheduling appointments, managing jobs, handling parts, and communicating with customers, removing all guesswork from mobile mechanic services.
With transparent pictures and videos about vehicle repair work and where shops are in the process of completing it, Shopmonkey’s the best choice for making on-the-go auto repairs successful. Get started by exploring our tailored solutions or scheduling a demo with our experts. Your clients deserve the best, and we're here to help you deliver it seamlessly. Don't miss out on the opportunity to elevate your on-the-go auto repair services with Shopmonkey.
